1.1 Eligibility for Return

If you receive an item that is defective or damaged, please inform us within 48 hours of receiving your order. Our team will review your request and guide you through the return process to our address in Pakistan.

1.2 Return Shipping

All shipping and customs charges related to returning an item are the customer’s responsibility. Please ensure the product is securely packed to avoid any damage during transit.

1.3 Inspection and Resolution

Once the returned item reaches us, it will undergo a quality inspection. After verification, we will proceed with a refund or replacement, depending on the condition and nature of the item.

1.4 Policy Standard

We accept only eligible returns and exchanges. Each case is handled with attention and care to ensure a smooth and fair experience for our customers.

• For orders below PKR 15,000, customers may opt for Cash on Delivery (COD), and the order will be processed accordingly.
• For orders above PKR 15,000, payment must be made partially or in full in advance before the order can be processed and dispatched.
• For all international orders, full payment in advance is required before processing the order.

3.1 Accuracy Commitment

We strive to ensure that all product details, descriptions, and prices displayed on our website are accurate and up to date. Each listing is carefully reviewed to maintain authenticity and transparency.

3.2 Error Corrections

Despite our best efforts, occasional errors may occur in product information or pricing. We reserve the right to correct any inaccuracies and to cancel or revise orders placed for items listed with incorrect details. In such cases, our team will contact you with the updated information or proceed with cancellation if required.

3.3 Price Modification Rights

We reserve full rights to modify, update, or revise product prices at any time without prior notice. Pricing changes may occur due to factors such as material costs, design updates, or currency fluctuations.

4.1 Right to Refuse or Cancel Orders

Rangeen by RA reserves the right to cancel or refuse any order for reasons including, but not limited to, product unavailability, errors in product or pricing information, or concerns identified by our fraud prevention system.

4.2 Additional Verification

We may request additional verification or information before confirming and processing any order to ensure secure and accurate transactions.

4.3 Right to Decline Service

Rangeen by RA holds full rights to decline service or cancel orders at its sole discretion, including cases where we choose not to serve a customer for any reason deemed appropriate by the brand.

4.4 Customer Notification

If your order is cancelled, our team will promptly inform you and provide any relevant updates regarding the cancellation.

5.1 International Shipping

Shipping charges for international orders are calculated based on the destination and package weight. Please note that duties and taxes are not included in the product price and must be paid directly to the courier upon delivery.

5.2 Local Shipping

For local orders within Pakistan, we offer free shipping on all purchases.

6.1 Dispatch Schedule

As Rangeen by RA is a marketplace featuring multiple brands, dispatch times may vary depending on each brand’s lead time or unforeseen logistical issues. In case of any delay, we will keep you informed accordingly.

6.2 Courier Handling

While we are responsible for processing and dispatching your order, once it has been handed over to the courier, delivery timelines are managed by our courier partners.

6.3 Last-Mile Delivery

We offer last-mile delivery services at Rangeen by RA, ensuring your order reaches you securely and efficiently.

6.4 Post-Dispatch Inquiries

For any concerns or updates after dispatch, customers are requested to contact the courier service directly using the tracking information provided.

7.1 User Conduct

To maintain a secure, fair, and respectful environment, users must not engage in any activity that compromises the integrity or functionality of the website.

7.2 Prohibited Actions

Users must not:

• Violate any laws or regulations.
• Infringe upon intellectual property or legal rights of others.
• Post, share, or transmit offensive, illegal, or inappropriate content.
• Send unauthorized advertising, promotional material, or spam.
• Use automated systems or software (including bots or scrapers) to extract, copy, or harvest website data.
• Distribute malware, viruses, or malicious code.
• Attempt to hack, disrupt, or reverse-engineer any part of the website or its functionality.
• Replicate or copy the design, theme, visuals, content, or website functions of Rangeen by RA in any form.
• Encourage, assist, or enable others to engage in any of the above violations.