1. Eligibility for Refund

Refunds apply in the following cases:

• You receive a defective or damaged item and notify us within 48 hours of delivery.
• Your order is cancelled due to unforeseen circumstances before dispatch.
• A product you ordered is unavailable or out of stock after payment.
• In case of a defective article, customers must provide a complete, unedited video showing the package being opened from the very beginning.
• Please note that returns or exchanges cannot be processed without this unboxing video.
• All refund claims will be reviewed by our team and approved at the discretion of Rangeen by RA.

2. Refund Timeline

• Once approved, refunds will be processed within 48 hours through the original payment method unless otherwise agreed.
• For bank transfers, please allow an additional 2–3 business days for the amount to appear in your account.

3. Refund for Cancellation

• Approved cancellations will be compensated with store credit equal to the order value.
• The store credit will be valid for 60 days from the date of approval.
• Local orders: The refund process takes up to 7 working days.
• International orders: The refund process takes up to 10 working days.

4. Store Credit

• Instead of a refund, store credit may be issued at our discretion.
• Store credit is valid for 60 days from the date of issue.
• It can be used for purchases on the Rangeen by RA website only.
• Store credit is non-transferable and cannot be redeemed for cash.

5. Non-Refundable Scenarios

Refunds will not be provided in these cases:

• Requests made after 48 hours of receiving the product.
• Damage caused by mishandling or improper care after delivery.
• Change of mind or sizing issues unless covered under the Exchange Policy.