Shipping Policy

Shipping & Delivery Policy

This policy outlines the procedures and responsibilities related to the dispatch and delivery of products purchased from Rangeen by R.A.

1. General

1.1 Company Information

Rangeen by R.A, located at Askari 11, Lahore, operates the official website https://www.rangeenbyra.com. We are engaged in the design, sale, and distribution of apparel and accessories under the brand name Rangeen by R.A.

1.2 Policy Scope

This Shipping and Delivery Policy (“Policy”) describes our procedures and terms related to the dispatch and delivery of products purchased through the Rangeen by R.A online platform.

1.3 Service Commitment

Our aim is to deliver a smooth and reliable shopping experience. To achieve this, we collaborate with trusted logistics partners to ensure the timely and secure delivery of your orders.

2. Terms of Shipping and Delivery

2.1 Dispatch & Delivery Timelines

  • The tentative delivery timeline for every product is listed on its respective product page on our website.
  • All delivery timelines displayed on our website are tentative and provided for reference purposes only.
  • As a multi-brand marketplace, order processing and dispatch times may vary depending on the designer's production schedule, product availability, customization requirements, quality checks, and logistics.
  • As a multi-brand marketplace, if an item is out of stock with the parent brand, additional time may be required to arrange it. This may extend the tentative delivery timeline. In such cases, kindly contact our Customer Support team. We will keep you informed and assist you throughout the process.
  • We make every effort to deliver orders within the tentative timeframe; however, delivery dates are not guaranteed.
  • Customers who require delivery by a specific date are advised to contact our Customer Support team before placing an order so that product availability and the tentative delivery timeline can be confirmed.
  • By placing an order, you acknowledge and accept that all delivery timelines are estimates only and are subject to change based on brand availability, logistics, and unforeseen delays.

  • Tentative Delivery Timeline : This refers to the expected period within which your order is likely to be delivered. Timelines may vary based on brand availability and courier processing.

2.2 Delivery Inquiries

For any delivery-related inquiries, please contact our team on WhatsApp at +92 339 2692020.

Please note that delivery timelines are estimates and may change due to courier delays, weather conditions, or other unforeseen circumstances.

2.3 Delivery Information

  • Customers must provide accurate and complete information including full name, delivery address, billing address, contact details, and nearby landmarks.
  • Rangeen by R.A will not be responsible for delays or failed deliveries caused by incorrect or incomplete customer-provided information.

2.4 Delivery Attempts

  • If delivery fails on the first attempt, the courier will contact the customer via registered phone or email. Up to three delivery attempts may be made.
  • If the parcel is returned after failed attempts, a second dispatch will incur additional delivery charges payable by the customer.

2.5 Delay in Delivery

  • Delays may occur due to logistics issues, political conditions, weather, or other unforeseen events.
  • Customers will be informed of revised delivery timelines through official communication channels.
  • All delay-related communications are documented and may be used in dispute resolution.
  • Once an order has been dispatched and handed over to the courier service, any delays caused by unforeseen circumstances such as natural disasters, war, global disruptions, or courier operations are beyond the brand’s control.

2.6 Conduct of Delivery Personnel

  • While we partner with reliable couriers, Rangeen by R.A is not responsible for the conduct or negligence of individual delivery personnel.
  • Any disputes with courier staff must be resolved directly with the courier company.

2.7 Tracking Information

  • A tracking number will be shared once the order is dispatched, allowing real-time tracking.
  • Tracking details are shared via SMS, email, or WhatsApp upon request.
  • Technical delays in tracking updates may occur and are beyond our control.

2.8 Delivery Charges

  • A flat Rs. 300 delivery charge applies to all orders within Pakistan
  • International: Shipping charges are calculated based on destination and weight. All applicable taxes and customs duties are payable at checkout.

2.9 Customs Responsibility

  • Customers are responsible for compliance with their country’s customs regulations.
  • Rangeen by R.A is not liable for customs delays, fines, or additional charges.

3. Goods or Services Not Received

A “Goods or Services Not Received” situation occurs when an order is not delivered within the expected timeframe or is marked delivered but not received by the customer.

4. Delivery Address & Confirmation

  • Orders are dispatched to the address provided at checkout. Physical signatures are not required.
  • Courier proof of delivery will serve as valid evidence in case of disputes.

5–1. Reporting, Responsibility & Assistance

  • Non-delivery issues must be reported within 3 working days of the expected delivery date.
  • Once a tracking number is issued, it serves as proof of dispatch.
  • All deliveries are contactless; absence of signature does not invalidate delivery.
  • Customers are responsible for providing accurate shipping details.
  • For assistance, contact customer support on WhatsApp at +92 339 2692020.